Terms and Conditions
Consumer Policy
This represents the consumer policy of Bungy Holdings Singapore for online purchases.
For customers who book and pay through this website, if for any reason your activity can not take place we will offer a new booking at a time that suits. As such no refunds will be given.
Any disputes under this policy can be lodged in writing to Bungy Holdings Singapore Pte Ltd no later than 30 days following the intended booking date.
Privacy Policy Overview
This represents the privacy and information handling policy of Bungy Holdings Singapore Pte Ltd and its subsidiaries hereunder written as "Skypark by AJ Hackett Sentosa". This policy document was approved by the board of directors of Bungy Holdings Singapore on 1st July 2017 and supersedes any previous documents. What information we collect and store.
Information collected may be personal details of individuals or specific details on companies, hereunder written as "information".
Only the required information needed to provide the services purchased is collected by Skypark by AJ Hackett Sentosa. This may include information not directly needed for the provision of service but needed for contact purposes or to fulfil regulatory requirements.
Skypark by AJ Hackett Sentosa also stores on its servers information which is collected by its clients for their business purposes, hereunder written as "client owned information" Client owned information is subject to the terms of the client's privacy and information handling policy.
How we collect information
Information collected by Skypark by AJ Hackett Sentosa is primarily supplied by the client upon the purchase of services.
Information may also be sourced from public databases like telephone listings, websites, etc.
Client owned information is collected in accordance with the client's privacy and information handling policy.
How we use information
Skypark by AJ Hackett Sentosa uses information for the provision of services to its clients. Skypark by AJ Hackett Sentosa also uses information for the purposes of notifying its clients of changes to services, disruptions, and new products and services.
Skypark by AJ Hackett Sentosa may disclose information to third parties when necessary for the provision of services. For example: domain registries, hosting partners. Skypark by AJ Hackett Sentosa only engages third parties which are known to be trusted and in compliance with privacy laws and accepted guidelines. Information provided in such a manner is then subject to the privacy policy of the third party.
Skypark by AJ Hackett Sentosa uses client owned information for the provision of service only. Client owned information is used for system accounting and system generated communications which are controlled by the client. Other uses of client owned information are documented in the client's privacy and information handling policy.
Skypark by AJ Hackett Sentosa may be required by law to disclose information and client owned information upon being issued with a relevant court order.
How we secure your information
Skypark by AJ Hackett Sentosa takes the securing of information and client owned information seriously. Information security policies and practices have been developed by a qualified security professional and are enforced.
Every reasonable effort is made to ensure the confidentiality, integrity and availability of all information (electronic or otherwise) in the custody of Skypark by AJ Hackett Sentosa by ensuring industry best practices are being adhered to.
Your rights
You have the right to expect that information which is collected and stored by Skypark by AJ Hackett Sentosa is accurate, up to date and secure.
You have the right to expect that information will not be disclosed to third parties for the purposes of marketing.
You have the right to "opt out" of any regular communication by Skypark by AJ Hackett Sentosa which is not necessary to the provision of services. To notify Skypark by AJ Hackett Sentosa of an intention to opt out of a particular communication, please contact us.
You can access the information stored on file by Skypark by AJ Hackett Sentosa after an email is sent to: The Chief Information Officer [email protected]. Skypark by AJ Hackett Sentosa will require verification of identity prior to the release of information.
Client owned information can only be accessed after contacting the client in accordance with their privacy and information handling policy.
Further Details
If you require further details regarding our privacy and information handling policy, please contact Skypark Sentosa on [email protected]
Cancellation, Rescheduling & Refund Policy
After a confirmation of purchase, you are able to cancel and reschedule your booking within 48-hours prior to the day of your activity.
Rescheduling could only be done ONCE and subject to availability. Rescheduling is not allowed on weekends ( Saturdays & Sundays).
Refund will be processed within 10-14 banking days upon receipt of the cancellation of order.
Wet Weather Policy:
This policy is applicable ONLY for customers who are able to complete the registration and sign up of activities on our site.
AJHS can continue to operate in the rain unless there are high winds and/or lightning. This is being monitored by a specialized device in compliance with Sentosa Island safety precautions.
If any, AJHS will provide complimentary rescheduling for affected customers at NO additional cost. This could be done by issuance of a E-Return Voucher that can be redeemed anytime.